This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Quest 3 keeps stopping, and showing error when trying to play Rec Room.
thatonekid.69
Explorer
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago - last edited Tuesday by 
IKnowYouDidntAskBut
I am trying to play rec room on myquest 3 but suddenly this thing ¨com.oculus.identifymanagement.service.IMSApplic keeps stopping¨ and ¨Metaquest move keeps stopping¨ and more keeps stopping.
Please meta, tell me how to fix this.
Hope you see this
thatonekid.69
Labels:
- Labels:
- Meta Quest 3
- app crashing
- error messages
- REC Room
0Kudos
- All forum topics
- Previous Topic
- Next Topic
3 REPLIES 3
thatonekid.69
Explorer
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
and it constantly has this gray screen and keeps rebooting (edit)
thatonekid.69
0Kudos
MetaQuestSupport
Community Manager
In response to thatonekid.69
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Hello there, @thatonekid.69! We want to ensure that the VR experience goes as smoothly as possible and encountering crashes is not ideal. We can look into this together, and to start, we would recommend reinstalling the app. If it should continue, please try launching another application from the Quest library to check if the same error happens. We look forward to hearing back, and have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
MetaQuestSupport
Community Manager
In response to thatonekid.69
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
We are just checking in on the error that was encountered when launching the application. If you still need assistance, please reach back out to us.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Related Content
- Can't Pair Device in Get Help
- apps purchased in the mobile app does not show up in the headset in Get Help
- "Show mixed reality objects" option slider in the "Physical Space" -> "Guardian" Gone in Get Help
- Meta Quest 3 Battery showing incorrect after upgrade to V68 in Get Help
- Quest 3 Getting Hotter after V68 Update in Get Help
'); $(this).append(divContainer); $(divContainer).fadeIn(); var userId = $(this).attr('href').replace(/.*\/user-id\//gi,''); var windowWidth = $(window).width(); var left = $(this).offset().left; var cardWidth = divContainer.outerWidth(); if ((left + cardWidth) > (windowWidth - 25)) { var adjustment = (left + cardWidth) - (windowWidth + 25) + 50; divContainer.css('left', (-1 * adjustment) + 'px'); } $.ajax({ url: '/plugins/custom/facebook/fboculus/theme-lib.profile-card?tid=8854758413430046920', type: 'post', dataType: 'html', data: {"userId": userId}, beforeSend: function() {}, success: function(data) { $('.info-container', divContainer).append(data); }, error: function() { $('.info-container', divContainer).append('
'); }, complete: function() { $('.spinner', divContainer).remove(); } }); }); $('body').on('click', '.user-profile-card', function(evt) { if (!$(evt.target).hasClass('profile-link')) { evt.preventDefault(); } evt.stopPropagation(); }); }); })(LITHIUM.jQuery);LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/Support/thread-id/323653","ajaxErrorEventName":"LITHIUM:ajaxError","token":"m-OTGnHzc1u7QtPsOIF_beE5x3KBNPCAy7V42xp6wfk."});LITHIUM.Dialog.options['-1418751665'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"};LITHIUM.Dialog({ "closeImageIconURL" : "https://communityforums.atmeta.com/skins/images/564012EDF2F84864DCEE535360AEF652/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey"});LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184759});LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Support/thread-id/323653","ajaxErrorEventName":"LITHIUM:ajaxError","token":"GOD2iW1-3dZpgxmM-DD0ov8i1AhnvLl0Wzw2nmBDIdU."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'm9sQbLTsuNT5Q4LOJslE5_y7GHG_oD2fs831Z93cJX8.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_9","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":2069,"selectedLabel":"meta quest 3","title":"Meta Quest 3"}}]);LITHIUM.Loader.runJsAttached();});// -->
